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Group Head of Operations at Human Capital Partners (HCP)

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Human Capital Partners is a professional services firm that specializes in the provision of management consulting services covering the entire human resource management value chain.

We are recruiting to fill the position below:

Job Title: Group Head of Operations

Location: Lagos
Employment Type: Full-time

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Job Summary
The Group Head, Operations reports to the Managing Director / Chief Executive Officer. The role will be responsible for:

Providing overall leadership and supervision for the entire operations of the organisation; reporting to the Chief Executive Officer.
Overseeing the organisation’s operations function relating to Central Operations, Regional Operations, Treasury Operations and Electronic Banking Operations (Mobile/Internet & USSD).

Job Responsibilities

Design, develop and keep updated the organisation’s operations manual and ensure compliance to all operational guidelines, processes and procedures.
Manage the organisation’s operational risk exposure by supporting the business to identify areas of operational risk exposure and by developing and implementing corrective action.
Responsible for business processes to improve customer service, cost effectiveness and controls.
Ensure compliance with Regulatory requirements relating to Banking Operations (Account Opening documentation as it relates to the 3-tier KYC/Limit implementation per account type etc)
Ensure that effective documentation is in place, in the form of user guides and implement operational improvements to reduce operational costs, tighten controls, improve service quality and customer service.
Responsible for Treasury Operations in terms booking and liquidation of investments (Treasury Bills, Bonds and Interbank placements and takens) as consummanted by Treasury.
Responsible for regulatory returns like remittances to CBN.
Manage the Banking Operations Department (staff and budget)
Participate in the development of the organisation’s corporate strategy.
Plan, organize, direct, control and evaluate the deliveries of Regional Operations Officers.
Ensure that the institution’s policies and procedures are followed according to established guidelines and make recommendations for improvement.
Ensure that CBN and other regulatory guidelines are strictly adhered to as it relates to all operations activities.
Create an environment in which information is effectively shared among the regions and issues are promptly resolved.
Build customer intimacy and drive speed and quality through an empowered Divisional Structure.
Co-ordinate activities that ensure current operations, practices and processes are in alignment with world standard and the best practice.
Define performance goals for the entire team and ensure adequate monitoring/evaluation of achievement of set goals and objectives.
Constantly innovate ideas and follow through with implementation inorder to position the organisation ahead of competition in transaction processing and service delivery.
Continuous review of existing processes and procedures to ensure timely updates and fine tuning to drive service improvements.
Ensure right staffing in Regions/Head office operations and regularly re-appraise the manning levels to balance workload and cost.

Job Requirements

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A First Degree in Accounting, Banking and Finance or a related discipline. Post graduate Degree or MBA is required.
A minimum of eight (8) years’ experience in banking operations. At least three (3) years’ in a senior role in operations management in banking and financial services sector.
Professional qualification – ICAN, ACCA, CIBN, ACA, MBA.
Proficient in Microsoft Office tools.
Must be emotionally intelligent, innovative and result driven.
Excellent negotiation skills.
Excellent leadership and interpersonal skills.
Excellent communication skills of written and verbal English.

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Application Closing Date
18th August, 2022.


Method of Application
Interested and qualified candidates should forward their CV to: [email protected] using the Job Title as the subject of the email.


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